When receiving criticism, make the other person feel heard and understood, then take responsibility instead of becoming defensive.
When receiving criticism, make the other person feel heard and understood, then take responsibility instead of becoming defensive.
More from this video
See all →Gently naming someone’s body language and tone reduces defensive signals, making the other person…
The Socratic method requires genuine openness to being wrong. A fixed agenda defeats it.
Before a difficult conversation, define ideal, acceptable, and unacceptable outcomes so immediate…
Own a mistake plainly without shifting blame. That often disarms anger and invites reassurance and…
In sensitive disagreements, ask open Socratic questions so people examine their reasoning and…
When a conversation heats up, explicitly call a timeout and suggest shifting to another topic.
Aggressive tone and body language can trigger fight-or-flight, blocking even correct reasoning…
Share observable facts and feelings instead of inventing intent, then let the other person explain…
Don't lose this one
A free account saves insights like this to your Boards, and Korva resurfaces them so you actually remember.