The Map Is Not the Territory

10 insights saved from this article by @psychology

@psychology
Maps encode their creators' values, standards, goals, and limitations. Interpret every map in context.
@psychology
Amazon's reported customer-service wait time was under sixty seconds. Bezos waited on hold over ten minutes and exposed faulty data collection.
@psychology
Maps can reshape the territories they describe when institutions force complex reality into abstract models.
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Financial statements compress thousands of company transactions while omitting whether customers benefit or what truly happens inside.
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A map is never reality. Perfectly copying reality would destroy the very usefulness that makes it a map.
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Newtonian physics remains useful after Einstein because it still predicts ordinary motion within known limits.
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A map can be accurate when created yet wrong later because the territory has changed.
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The faster a territory changes, the harder it becomes for any map to remain current.
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Reality is the ultimate update. Direct experience and feedback from the territory should revise your maps.
@psychology
Maps and models are tools, not dogma. When the territory changes, revise the representation.

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