708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity15 CardsHospitality’s golden rule is not treating people as you want to be treated. It is treating them as they believe they want.
Four coat checkers tested personalized service by remembering each customer’s preferred combination of eight Chicago-style hotdog toppings.
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