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What silence says

In a relationship that matters, holding back an issue sends a message: I don't think you can do this, and I don't think our relationship can withstand it. That conclusion is settled in advance, and it sells short the other person, the team, and the relationship itself.

A self-made cap

It also works as a self-fulfilling prophecy. The relationship gets confined to the space it already operates in, and it stays there. Where there is a cap on conflict, there is a cap on potential growth and deepening.

Practice on small fights

Some relationships are fine with a cap, when the person isn't worth the body work, the repair work, or the time. In the ones that matter, fighting only when it gets intense or the stakes are high never exercises the muscle. A playful argument over whether a hot dog is a sandwich counts as practice for the important conversations.

How do expectations shape what relationships become?

Sociologist Robert Merton coined the term self-fulfilling prophecy in 1948. A false belief about a situation leads people to act in ways that make it come true. Psychologists Robert Rosenthal and Lenore Jacobson reported in 1968 that elementary students whose teachers were told they would bloom intellectually gained more on an IQ test over a school year. The study, known as Pygmalion in the Classroom, has been debated, but it popularized the idea that expectations steer outcomes.

Why does practicing small stresses prepare people for big ones?

Psychologist Donald Meichenbaum developed stress inoculation training in the 1970s. It exposes people to manageable doses of a stressor, along with coping skills, before they face a bigger version. The approach borrows its name from vaccination, where a weakened exposure builds resistance. It has since been used with athletes, soldiers, and people preparing for medical procedures.

Why do teams develop topics nobody can raise?

Harvard Business School professor Chris Argyris wrote about organizational defensive routines beginning in the 1980s. He called subjects that people avoid in a group undiscussables. He also observed that the fact they are undiscussable is itself undiscussable, which keeps them in place. His work showed that teams can maintain such silences for years.

More from The Curiosity Shop with Brené Brown and Adam Grant

Work & LeadershipAvoided fights become side textsIn organization after organization, people who are angry at a colleague and haven't said so are talking about that colleague to someone else.
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